EDP has launched a new mobile application aimed at helping its more than three million residential customers manage their energy consumption and contracts in one place. The app uses advanced analytics to provide personalized recommendations, alerts, and insights based on each household’s usage data.
The company developed the app in response to growing demand for tools that offer greater control and predictability over energy expenses. According to the National Observatory of Energy Poverty, about 699,000 people in Portugal live in households where energy costs exceed 10% of income. EDP aims to address this issue by offering solutions that help families save money and optimize when they use electricity.
“Today, families want to better understand how much energy they use, how they use it, and what they can do to spend less. This new app was created to meet that need: to simplify energy management and help households save, without complications. We want to equip our customers with the tools they need to make more informed decisions. Technology must be useful in families’ daily lives — and that is exactly what this app provides,” said Carlos Moreira, Board Member of EDP Comercial.
With the new app, users can compare their home’s performance with similar households and access an energy efficiency label. Customers are able to view bills, submit meter readings, change tariffs or contract details, access benefits from EDP or partners, and manage contracts for electricity, natural gas, electric mobility services such as EV charging sessions, solar panels (including real-time monitoring), storage batteries integration, and other additional services.
The application helps identify consumption trends by hour, day or month. It also highlights when electricity is cheaper for those on variable tariffs so customers can shift usage accordingly. If consumption spikes above normal levels, proactive alerts notify users before their bill arrives.
The digital assistant “Eddy” provides evolving tips as it learns from each household’s habits over time. “In an increasingly competitive market, differentiation lies in the ability to help customers consume better in a simple way, and to reduce the effort needed to save. That’s why we’ve invested in ensuring that, with the new app, customers receive proactive notifications when consumption deviates from normal patterns, know the best times to use appliances, and can easily see whether a tariff is worthwhile,” added Carlos Moreira.
EDP reports that more than 60% of its residential customer interactions now take place through digital self-service channels. The updated app is available on both Apple Store and Play Store platforms.
The previous version of EDP’s app received consumer recognition through the Five Stars Award 2025 for excellence; it has won this award four times within five years. The current Net Promoter Score stands at 69 for 2025 while ratings average 4.1 stars across major mobile platforms with approximately half a million monthly users.
