Deutsche Telekom has announced a partnership with Parloa to offer the “Parloa AI Agent Management Platform,” aiming to provide multilingual, 24/7 customer communication for businesses. The solution is designed for companies with high customer engagement in sectors such as insurance, retail, and tourism.
The platform utilizes voice-based dialog systems that handle support requests from start to finish. This allows businesses to manage large volumes of inquiries without needing more staff, helping control personnel costs and improve customer satisfaction.
With this technology, companies can deploy AI agents capable of handling customer inquiries around the clock across multiple channels and languages. These agents comply with data protection regulations and can escalate complex cases to human employees when necessary. They also prequalify inquiries and independently automate common tasks like checking delivery statuses or updating customer information.
Malte Kosub, CEO and co-founder of Parloa, said: “We are entering a new era of customer communication. Composable, hyper-personalized AI agents capable of engaging with customers via speech and chat, while offloading repetitive tasks from human agents, will soon become the standard feature wherever customers and brands connect, offering consumers remarkably lifelike conversations and seamless support journeys.”
Klaus Werner, Director Business Customers Telekom Deutschland, stated: “AI presents game-changing opportunities, particularly in customer service. Together with Parloa, we are empowering companies to begin with focused, high-impact use cases and scale them into wide-reaching, transformative solutions.”
Parloa’s system features real-time translations and supports various communication channels including email, messaging apps, web chat, and phone. Its modular low-code interface allows businesses to design telephony automation without extensive programming skills. The platform integrates into existing telecommunications infrastructure as well as CRM and ERP systems for smooth workflows. Conversation analysis helps optimize services over time.
Developed in Germany by two German-based companies—Parloa and Deutsche Telekom—the platform complies with European data protection standards (GDPR). At the upcoming Mobile World Congress Barcelona from March 3 to 5, 2026, Deutsche Telekom plans to introduce its “Magenta AI Call Assistant” for end customers. This assistant provides individualized support during phone calls through network integration without requiring extra apps on devices. More details about this announcement are available at www.telekom.com/mwc-special.
Parloa employs 380 people across offices in New York, Berlin, and Munich. It was founded by Malte Kosub and Stefan Ostwald.
“We are entering a new era of customer communication,” says Malte Kosub, CEO and co-founder of Parloa. “Composable, hyper-personalized AI agents capable of engaging with customers via speech and chat, while offloading repetitive tasks from human agents, will soon become the standard feature wherever customers and brands connect, offering consumers remarkably lifelike conversations and seamless support journeys.”
“AI presents game-changing opportunities, particularly in customer service,” explains Klaus Werner, Director Business Customers Telekom Deutschland. “Together with Parloa, we are empowering companies to begin with focused, high-impact use cases and scale them into wide-reaching,
transformative solutions.”
More information about Deutsche Telekom can be found on their company pages.
